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My partner and I had been booked for honeymoon to NYC on Nov 9, 2015. Record locator: VDEURG. On the working day we were being to leave, Our flight #4378 was cancelled due to no crew. We had been booked for later on flight #5738, costing us a half day of getaway. The 2nd flight was then cancelled as a consequence of servicing trouble. Numerous solutions were being supplied but very little that could get us to NYC n the ninth. We experienced garanteed reservations at Hampton Inn, Occasions Sq. at $317 an evening that were non-refundable as it had been below 24 hrs. We ere made available a flight to Dallas that could get us out of Pensacola late but provided that we drove one hour away to Fort Walton Beach airport. We took it, received in late and still left just after 4 hrs slumber the following day. That Price us an extra $177.00 in lodge service fees. My spouse’s baggage in no way arrived in Dallas as we were being promised it would- mine took above one hour to search out mainly because it was not about the carousel with the remainder of the flights baggage, We bought into NYC each day after our honeymoon was to start out, with many anxiety and price.

My Mom experienced a worst expertise with AA flight.my Mom is 81 yrs.old Girl who doesn't talk English.We requested wheelchair help as a consequence of her arthritis as well as a language challenge.We experienced reconfirmed out ask for before her departure and a couple of days right before all with each other four periods.At DFW airport she needed to transform airplane.She obtained from the aircraft and was instructed to watch for a wheelchair support.Right after waiting long time nobody came to help her.On account of not acquiring a wheelchair assistance by the due date she missed her connecting airplane to N.J.In some way she deal with to obtain a plane but not right until up coming early morning.Agent was helping her to help make an arrangement for her to remain overnight with the Airport.

We lately returned from Hayden CO. They were begging for volunteers to surrender their seats. We ended up informed we'd receive $700.00 Just about every and lodge vouchers if we gave up our seats. We immediately volunteered. We were being informed to wait for everyone to board the aircraft And they might care for the vouchers.

I not long ago had a flight cancelled by American Airlines and stood in a very line for forty five minutes to obtain rebooked on An additional flight. I used to be shocked to discover which the gate agents did not Possess a watch in to the readily available USAIR flights.

I take pleasure in you are going through a merger plus some workers may very well be less than thrilled, but this Angle really should not be evident on your shoppers who are just calling to have some help.

I really strongly never need to fly with American Airways at any time once again, their buyer service is horrible!!! I was on a flight on Monday from Miami, Florida to Norfolk, Virginia and needed to worst lay over. Why on earth do I must fly to New York to go back to Virginia. My struggle was suppose to leave Miami Global to Laguardia at 5pm. The flight was to get started on boarding at four:30pm plus they made an announcement that their can be a 15 minute delay and I went to your counter to request the representative if I used to be about to make my connection and she or he explained to me I can be fantastic. The rationale I checked on my link was mainly because my lay more than wax only 58 minutes. We’ll we boarded the flight so I assumed I would be high-quality to catch my relationship bug which was so we sat on the airplane for more than and hour though they fixed each of the necessary to correct. They didn't give anybody the possibility to try and make alternate journey which was Unquestionably wrong. I used to be in Miami for my brother’s funeral considering that Thursday. My spouse is effective two job and he had to choose off from get the job done Thursday, Friday and Monday from both Employment. I also had to consider off myself. The flight inevitably took off and I skipped my relationship.

Quite let down by using a.A. client relations. My wife went to Italy for that memorial of her mother and even though she was there she got bronchitis with ear an infection, subsequently the physician advised her not to fly before 1 7 days to distinct the an infection.

I am sorry to say that our working experience in the AA counter in Newark was under stellar – Of The 2 client service reps for the counter assisting passengers examining in, one devoted her time to ONLY Top quality passengers, and the opposite lady appeared to do as little as is possible – also occupied stressing about what everyone else was accomplishing – all other than what she could possibly be carrying out! As the road grew for a longer period, the much less fascinated she turned, and her Angle was horrific – It took us a lot less time and energy to get Full Report towards the Airport than it did standing in line to examine in! (over an hour or so with only four folks in front of us). By the point we stepped up for the counter – a new agent received on board – we had to “serene ourselves down” – you may visualize how the opposite forty or so individuals began to come to feel at the rear of us! As you constantly attempt to inform us, you “care” with regards to the passenger, and this person could use a certain amount of Mindset adjustment – or come across her An additional posture!

( Ongoing from comment 191) On top of that, we needed to consider A further working day of our vacation to return to your airport 3 days later to get the car we had reserved. After we arrived for our return flight to Charlotte on 12/5/2015, we boarded flight 875, and considered one of our suitcases apparently in no way produced it on to the aircraft and was remaining in Aruba. Whenever we boarded our connecting flight to Boston, I used to be checked in and launched to enter the jetway. Though I used to be heading on to the jetway, I was instructed I necessary to return and wait around in opposition to the wall while some passed me by. I had been informed I necessary to “consolidate” my belongings. I had a wallet purse around my neck from my overall body that measures 3 inches by five inches. I used to be told I had to acquire it off my individual and place it in the canvass bag I'd. Will you be significant???? On board flight 1783, we were approached by one of several rudest stewardesses I've ever encountered in my everyday living named Sheila. This aircraft was unique from the other planes we were on, and our “extra space” seating apparently would not enable us To place our personalized objects under the seat before us.

AA missing my baggage in Miami by not acquiring it with me on my flight to Talahassee, Fl and Once i lodged a complaint they gave me a file locator to check standing. It took three times to receive my baggage And that i had to vacation to Panama Town Aprt to get my baggage after Tallahassee Aprt got it and sent it to Atlanta then to Laptop by Delta.

We have already been Recurrent flyer clients for more than 30 yrs, and one of many points of interest for us to carry on using your services would be the benefits you give to us and The nice service Now we have normally experienced in numerous visits with AA. On Jan 29 2015, I referred to as AA en Español to help make preparations and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A nice Woman Ana Maria helped me with each of the paper operate and I did buy all the extra fees with my City Bank card foe my partner and myself and Ana Maria informed me that I will receive confirmation on my e mail, and gave me over the cellphone our two locator documents. Perfectly, today Once i termed once again mainly because we didn't get the knowledge on my e mail, we had been knowledgeable to our surprise that only my partner experienced reservation and there was nothing on document for myself!

We will not likely fly American Airlines at any time yet again, and neither will my friends and family. they're going to reduce a great deal much more than the $863 he listed.

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